This online course prepares learners to deliver high-quality customer service in healthcare environments. It focuses on building communication skills, understanding patient needs, and carrying out tasks professionally to ensure a positive experience for patients and service users.
What You Will Learn
- The role of customer service within healthcare and how it impacts patient satisfaction.
- Communication techniques including active listening, empathy, professionalism and clear verbal interaction.
- Essential customer service principles such as reliability, responsiveness, respect and adaptability.
- How to organise schedules, manage workflow and carry out medical office tasks such as using terminology and filing systems.
- Strategies for managing challenging situations and supporting both patients and colleagues effectively.
- Practical soft skills needed to succeed in patient-facing support roles.
Curriculum Highlights
- Introduction to Patient Customer Service
- Key Areas of Customer Service in Healthcare
- Communication Techniques & Soft Skills
- Customer Service Operative Responsibilities
- Organising Schedules & Workflow
- Understanding Medical Terminology
- Efficient Filing Systems in Medical Settings
- Customer Service for Different Healthcare Professionals
- Supporting Colleagues & Teamwork
- Handling Difficult Patients & Challenging Situations
Who Should Enrol
- Individuals beginning a role in healthcare customer service.
- Administrative staff, receptionists and support workers in clinics or hospitals.
- Anyone wanting to improve their professionalism, communication and patient-interaction skills.
Certification & Key Features
- Fully online and self-paced learning.
- Digital certificate awarded upon completion.
- Beginner-friendly content suitable for all experience levels.
- Practical, workplace-focused training aligned with healthcare service standards.
Career & Progression
Learners can progress into roles such as medical receptionist, patient liaison assistant, healthcare administrator or customer-service support staff. This course also helps build confidence for further study in healthcare support and administrative roles.
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£120.00
