The Mediation Basics for Conflict Resolution course introduces learners to the fundamental principles and techniques of mediation. It explains how conflicts arise, how mediation works, and how neutral facilitation can help individuals and groups reach constructive agreements. This course is designed to build essential communication and problem-solving skills that are valuable in both professional and personal settings.
The course is delivered entirely online, allowing learners to study flexibly at their own pace from any location.
Key Features
• CPD-accredited course content
• Instant digital certificate upon completion
• Optional printed certificate available
• Fully online and self-paced learning
• Accessible on desktop, tablet, and mobile devices
• 24/7 learner support
• Discounts available for group enrolments
Who This Course Is For
This course is suitable for managers, team leaders, HR professionals, educators, support workers, and individuals who wish to improve their conflict management and communication skills. It is also ideal for anyone interested in learning the basics of mediation.
Certification
Upon successful completion, learners receive a downloadable certificate. A physical certificate can be ordered separately. The qualification does not expire, though refresher learning is recommended to maintain best practice.
Accreditation
The course is CPD-accredited, confirming that it meets recognised standards for professional development and practical learning.
Course Modules
1. Introduction to Mediation and Conflict Resolution
2. Understanding Conflict and Its Causes
3. Principles and Ethics of Mediation
4. Communication and Active Listening Skills
5. Mediation Techniques and Processes
6. Managing Difficult Conversations
7. Reaching Agreements and Follow-Up
Course Duration and Format
• Online, self-paced learning
• Approximate duration: under 1 hour
• Suitable for beginner and intermediate learners
Getting Started
Once enrolled, learners gain immediate access to course materials. Progress can be made at any time, and certification is awarded upon successful completion of the course requirements.
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£120.00
