The Level 2 Certificate in Working with Customers in Health and Social Care course is designed to help learners develop the skills needed to communicate effectively and professionally with customers, service users, and patients within care settings. The course focuses on understanding customer needs, delivering high-quality service, and maintaining professional standards in health and social care environments.
The course is delivered fully online, allowing learners to study flexibly at their own pace from any location and device.
Key Features
• CPD-accredited Level 2 certificate
• Instant digital certificate upon completion
• Optional printed certificate available
• Fully online and self-paced learning
• Accessible on desktop, tablet, and mobile devices
• 24/7 learner support
• Discounts available for group and organisational enrolments
Who This Course Is For
This course is suitable for healthcare assistants, care workers, support staff, customer-facing health and social care workers, and individuals new to care environments. It is also ideal for learners seeking to improve communication and customer service skills within health and social care roles.
Certification
Upon successful completion, learners receive a downloadable Level 2 certificate. A physical certificate can be ordered separately. The qualification does not expire, though refresher learning is recommended to maintain best practice.
Accreditation
The course is CPD-accredited, ensuring it meets recognised professional learning and customer care training standards.
Course Modules
1. Introduction to Customer Care in Health and Social Care
2. Understanding Customer Needs and Expectations
3. Effective Communication Skills
4. Professional Behaviour and Conduct
5. Equality, Diversity, and Inclusion
6. Handling Feedback and Complaints
7. Delivering Quality Service in Care Settings
Course Duration and Format
• Online, self-paced learning
• Approximate duration: under 1 hour
• Suitable for beginner learners
Getting Started
Once enrolled, learners gain immediate access to all course materials. Progress can be made at any time, and certification is awarded upon successful completion of the course requirements.
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£120.00
